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Arcane Support Portal

Welcome to Arcane

Arcane is Anthill's AI-powered content platform for pharmaceutical marketing and medical affairs teams. It connects to your approved Veeva Vault library and helps you discover content instantly, author compliant emails with AI assistance, and translate files across 130+ languages — all within your organisation's governed content environment.

This knowledge base is your reference for everything Arcane. Use the navigation on the left to jump to the section you need.

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Arcane home screen showing main navigation sidebar, the prompt bar, and the document panel

What's New

The What's New page shows the most recent product updates. Each entry covers new features, improvements, and bug fixes for that release. Check this page after any in-app platform notification to see what has changed.

For the full version history, see Release Notes → Version History. 

Arcane is updated regularly. Your platform may look slightly different from screenshots in older articles — always check the release date noted at the top of each article.

Quick Reference & Glossary

Key terms used throughout this documentation:

Content Assist

The conversational search mode. Ask questions in natural language to find approved content, get summaries, and surface claims — all grounded in your Vault library.

Authoring Assist

The email authoring mode. Use AI to create, edit, and refine compliant email content using layouts from your design system and images from your approved library.

Collection

A curated set of documents you assemble to focus Arcane's search and authoring on a specific topic, product, or campaign.

Layout

A pre-designed content block within an email, sourced from your organisation's design system. Emails are built from a sequence of layouts.

My Files

Your personal file workspace. Upload PDFs, Word documents, PowerPoints, and other supported files for translation or use in conversations.

My Creations

Your saved email drafts. Every email you author in Arcane is automatically saved here.

Prompt Cards

Pre-built prompt templates for Life Science workflows. Browse the library, fill in a few fields, and let Arcane handle the rest.

Vault

Veeva Vault PromoMats — your organisation's approved content library, connected to Arcane as the primary knowledge source.

Citation

An inline reference linking a statement in Arcane's response or your email back to the approved source document it came from.

Core Claims

Priority claim content identified in your Vault. Arcane uses Core Claims verbatim as headlines or introductions when authoring.

Glossary

A set of preferred translations your organisation maintains to ensure consistent terminology across all translated files.

Tiered Content

An organisation-level setting that controls which document types or markets are ranked higher in search results by default.


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